![]() UPS said the coronavirus has created “unusual complexities” but that the “vast majority” of its deliveries are arriving on time. Many online shoppers have noticed that items ordered on Amazon normally delivered in two days have taken much longer, particularly when the e-commerce giant temporarily restricted non-essential goods during the pandemic. Managing the shift will be a task for the company's new CEO Carol Tomé, who stepped into the role this month, replacing David Abney, who retired.īusiness-to-consumer deliveries have grown to nearly 70% of UPS’s volume. It said first-quarter revenue grew but profit fell due to "an unprecedented shift in consumer and product mix." UPS already started to see a financial hit in March from the drop in business-to-business shipments as factories and offices closed due to the pandemic. “Nobody planned to deliver the kind of volume that they’re delivering right now.” But with the rapid rollout of COVID-19 stay-at-home orders, “Nobody had time to plan,” Haber said. Normally, UPS hires 100,000 seasonal workers over a period of months leading up to the holiday season. Haber said UPS, FedEx and the post office “are as busy right now as they are during December, during the holidays.” UPS said the peak surcharges “reflect the current dynamic market conditions and uncertainties caused by the Coronavirus, which is impacting available capacity and market demand.” FedEx, UPS’s main rival, announced its own peak surcharges last week. ![]() There is no such thing,” said John Haber, CEO of Spend Management Experts, an Atlanta-based supply chain consulting firm.įor the biggest corporate customers shipping tens of thousands more packages, UPS on May 31 added a 30 cent surcharge per package onto some of its cheapest shipping rates. “The shipping costs are rising and rising.
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